Refund policy
Invitations are digital and delivered at once, so payments are final, except in the cases below.
Last updated: 5 October 2026
All sales are final
An invitation is a digital product, and its link is delivered the moment payment succeeds. For that reason we do not offer refunds or returns once a payment has been completed, including for credits you have not used yet.
You can still edit a published invitation at no charge, and its link stays the same.
When we do refund
If you were charged twice for the same purchase, or you were charged and did not receive your credits, we will refund the extra or failed charge in full, or add the missing credits if you prefer.
How to ask
Message us on WhatsApp at +964 770 786 8927 within 30 days of the payment, with the invitation number or the payment receipt. We reply within three working days.
Approved refunds are sent through Wayl to the card you paid with, or to a QiCard, FIB or ZainCash account. How long the money takes to arrive depends on your bank.